Why should you hire a customs service?

• You are unsure about the information you have regarding the goods you are about to import: Are they prohibited? What are the import duties? What are the import procedures? Are there any specialized inspections required? This uncertainty prevents you from accurately estimating potential costs to factor into the product’s final price.
• You don’t have a dedicated team for customs declaration, or you have someone who can file the electronic customs declaration but lacks a person to handle the procedures directly at the Customs sub-departments.
• If you handle customs procedures in Hai Phong yourself, it could take several working days and incur significant travel and accommodation expenses.
• …

If you are facing these situations, you SHOULD hire a customs service provider, and Plato Logistics is one of the top choices you can trust to delegate this responsibility!

Why should you choose the customs services of Plato Logistics?

As a long-standing Logistics service provider, we understand that businesses face countless difficulties in the customs procedures phase to successfully import/export an order. Therefore, they need a customs service provider who is not only proficient in professional operations but can also effectively resolve unexpected situations.

With the motto “Treating Customers Like Family,” we always strive to find solutions that are correct, fast, and cost-effective for our clients.

Experienced Staff

The Customs declaration team at Plato Logistics has many years of experience and is proficient in using current customs declaration software, allowing them to handle tasks very quickly. The field team, which specializes in direct customs procedures, is dedicated to their work and has extensive experience in handling situations to ensure timely delivery of goods for our valued customers.

As a professional customs service provider, we constantly cultivate our knowledge and stay updated on customs legislation to help our valued customers handle difficult cases, multiple specialized inspections, and to be flexible in situations that require a “soft” approach.

Professional customs services in Hai Phong:

Among all Customs sub-departments in Vietnam, Hai Phong is often considered the most challenging place to work due to its sprawling port system, distance from the customs offices, and a working style that is very “different” from other places. In Hai Phong, Plato Logistics has a team of nearly 10 staff members dedicated solely to fieldwork (running orders, handling container deposits, paying taxes, conducting inspections, submitting declarations, etc.), working regardless of weather conditions, always striving to get the goods cleared for customers as soon as possible.

The staff in Hai Phong are all highly experienced and handle situations flexibly, so you can have complete confidence when using Plato Logistics’ customs services in Hai Phong.

In addition to Hai Phong, Plato Logistics also provides customs services in Ho Chi Minh City, Hanoi, and more.

All-Inclusive Customs Services:

As a freight forwarding and customs procedures company (Forwarder), we provide an all-inclusive service package covering international transportation, customs declaration, customs procedures for clearance, and domestic transport for door-to-door delivery. By offering a comprehensive package, we can control the entire progress of the shipment, calculate all potential costs and timeframes, allowing customers to simply rest assured and receive their goods for distribution without worrying about other issues.

The customs services Plato Logistics provides:

• Declaration and customs procedures for commercial, non-commercial, and other types of imported goods.
• Representing businesses in cargo inspection procedures.
• Applying for specialized permits (if any) for import-export goods.
• Representing businesses in procedures for customs valuation, post-clearance, etc.

1. PLATO LOGISTICS’ CUSTOMS SERVICE PROCESS:

Step 1: For new businesses, we assist with purchasing and installing a digital signature (the tool for electronic customs declaration).

Step 2 : We pre-check all issues related to the goods, such as HS CODE, import duties, preferential import duties with a Certificate of Origin (C/O) (if any), specialized import permits (if any), predict the customs channeling (green/yellow/red lane), anticipate the possibility of inspection (if any), and identify potential situations and how to handle them to minimize risks during declaration and customs procedures.

Step 3: We double-check the set of documents for accuracy, run a trial electronic customs declaration and send it to the customer for a final check before official submission.

Step 4: Submit the official customs declaration.